Features

Everything you need to deliver exceptional customer support.

Whether you’re answering questions, resolving issues, or helping customers help themselves, LiteHelpDesk gives you the essential tools to provide fast, professional support, all in one lightweight platform.

  • No enterprise complexity.
  • No expensive per-agent pricing.
  • Just customer support that works..
Artboard 1

AI Customer Support

AI that understands your business.

Deliver instant, accurate answers 24 hours a day with an AI assistant that’s trained on your website, documentation, and knowledge base. From answering common questions to helping customers find the right information, LiteHelpDesk works alongside your team to reduce response times and improve every interaction.

Highlights

  • Instantly answer common customer questions
  • Train AI using your own website and documentation
  • Match your brand’s tone and personality
  • Escalate complex conversations to your team
  • Preserve conversation history during handover
Lite HelpDesk

Support Tickets

Keep every customer conversation organised.

When customers need more than an instant answer, LiteHelpDesk makes it easy to manage every request from one simple inbox. Assign tickets, collaborate with your team, attach files, and keep customers informed from start to finish.

Highlights

  • Simple, modern ticket management
  • Assign tickets to team members
  • Set priorities and track progress
  • Internal notes for team collaboration
  • Secure file attachments
  • Complete customer conversation history
ticket overview

Knowledge Base

Help customers find answers instantly.

Reduce repetitive questions by giving customers access to a searchable knowledge base filled with articles, guides, and FAQs. Customers can solve problems on their own, while your team focuses on the conversations that matter most.

Highlights

  • Searchable help articles
  • Organise content into categories
  • SEO-friendly support pages
  • Integrated directly into your chat widget
  • Available 24/7
Knowledge Base

AI Training

Teach your AI in minutes.

No complicated setup or technical expertise required. Simply point LiteHelpDesk to your website or upload your documentation, and your AI assistant will learn about your business automatically.

As your business changes, keeping your AI up to date is just as easy.

Highlights

  • Import content from your website
  • Train AI using documentation and PDFs
  • Re-sync whenever your content changes
  • Improve response accuracy over time
AI Customer Support

White Label

Make LiteHelpDesk look like your own.

Your customers should see your brand—not ours. Customise colours, logos, messaging, email templates, and even your AI assistant so every interaction feels like a natural extension of your business.

Highlights

  • Custom logos and colours
  • Branded customer portal
  • Personalised AI assistant
  • White-label email templates
  • Embed on any website
White Label

Email Integration

Support customers wherever they contact you.

Whether customers reach out through your website or email, LiteHelpDesk keeps every conversation together. Automatically convert incoming emails into support tickets and notify customers with beautifully branded emails.

Highlights

  • Connect your business email
  • Automatic ticket creation
  • Two-way email conversations
  • Branded email notifications
  • SMTP and cloud email support
Email Integration

Reports & Insights

Understand your customer support performance.

Track the metrics that matter and identify opportunities to improve response times, customer satisfaction, and team performance.

Highlights

  • Open and resolved tickets
  • Response times
  • AI vs. human conversations
  • Team workload
  • Support trends
Reports & Insights

Security

Built with security in mind.

Customer trust matters. LiteHelpDesk is designed to protect your customer information through encrypted connections, secure infrastructure, and modern security practices that help keep your data safe.

Highlights

  • Encrypted communications
  • Secure cloud hosting
  • Role-based access controls
  • Regular security improvements
  • Privacy-first platform
Encrypted communications

Fast Setup

Get started in minutes.

You don’t need developers, consultants, or lengthy implementation projects.

Simply create your account, customise your branding, copy one small code snippet into your website, and you’re ready to start supporting customers.

Three simple steps

  1. Create your LiteHelpDesk account.
  2. Add the widget to your website.
  3. Start helping customers.
<!-- LiteHelpDesk Widget Embed -->
<script src="/tenant/n4IHs458c6gkUlZeBHEazS5LrpZ"></script>
<script>
    HelpDesk.init({
        tenant_id: "f33d33rv2",
        api_key: "fa748cbfhhr73569761d2eba6a79f5e0",
        api_url: "https://app.litehelpdesk.com"
    });
</script>

Customer support doesn’t have to be complicated.

The best support experiences aren’t built with hundreds of features, they’re built with the right ones.

LiteHelpDesk combines AI, tickets, knowledge bases, and human support into one lightweight platform that’s ready in minutes, not months.

Everything you need. Nothing you don’t.

LITE
$15 AUD /month

Bring Your Own AI
Ideal for businesses already using OpenAI, Anthropic, or Gemini APIs.

  • Custom support widget
  • Kanban ticket dashboard
  • Knowledge base system
  • White-label custom styling
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PLUS
$35 AUD /month

AI Included
Everything ready to go. Managed API keys and dedicated smart models.

  • All Lite features included
  • Pre-configured AI streaming
  • Automatic RAG vector database
  • Priority email & chat support
Join The Waitlist