Information We Collect

This page provides important legal, corporate, and compliance information relating to the LiteHelpDesk platform, website, and services. We are committed to operating transparently and providing our customers with clear information about their rights, responsibilities, and our legal obligations.

If you have any questions regarding our legal policies or require additional information, please contact us using the details below.

 

Corporate Information

LiteHelpDesk is a registered business name operated by an Australian sole trader.

ABN: 11 357 984 094

Business name: LiteHelpDesk

LiteHelpDesk is not a company and does not have an ACN.

For business, legal and customer enquiries, please contact LiteHelpDesk using the contact details provided on this website.

Postal correspondence:
PO Box [NUMBER]
[SUBURB] [STATE] [POSTCODE]

 

Our Legal Documents

Your use of LiteHelpDesk is governed by a number of legal policies designed to protect both our customers and our business.

 

Terms of Service

Our Terms of Service outline the conditions that apply when accessing and using the LiteHelpDesk platform, including user responsibilities, acceptable use, subscription terms, intellectual property, limitations of liability, and other important legal information.

 

Privacy Policy

Our Privacy Policy explains how we collect, use, store, protect, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

Security

Our Security Centre outlines the measures we take to help protect customer information, secure our platform, and maintain the integrity and availability of our services.

 

Intellectual Property

Unless otherwise stated, all intellectual property rights relating to LiteHelpDesk—including software, source code, platform design, branding, logos, graphics, documentation, website content, and related materials—are owned by LiteHelpDesk or its licensors.

No part of the LiteHelpDesk platform or website may be copied, reproduced, modified, distributed, reverse engineered, or used without our prior written consent, except where permitted by applicable law.

 

Trade Marks

“LiteHelpDesk”, our logos, branding, and associated product names are the property of LiteHelpDesk and may not be used without written permission.

Any third-party product names, company names, or trade marks referenced on our website remain the property of their respective owners.

 

Third-Party Services

LiteHelpDesk integrates with a range of third-party providers to deliver functionality such as AI services, email delivery, cloud hosting, analytics, and payment processing.

Use of these third-party services is subject to the terms, conditions, and privacy policies of the respective providers.

LiteHelpDesk accepts no responsibility for the availability, performance, security, or privacy practices of third-party products or services.

 

Copyright Notices

If you believe that material available through LiteHelpDesk infringes your copyright or other intellectual property rights, please contact us with sufficient information to investigate your claim.

We will review all legitimate notices and take appropriate action where required.

 

Regulatory Compliance

LiteHelpDesk is operated in Australia and is designed to support compliance with applicable Australian laws, including the Privacy Act 1988 (Cth).

Customers are responsible for ensuring their own use of LiteHelpDesk complies with all laws, regulations, and industry requirements applicable to their business, including privacy, consumer protection, employment, healthcare, financial services, or other sector-specific obligations.

 

Limitation of Information

The information published on the LiteHelpDesk website, documentation, knowledge base, blog, and support materials is provided for general informational purposes only.

While we make reasonable efforts to keep information accurate and up to date, LiteHelpDesk makes no representations or warranties regarding the completeness, accuracy, reliability, or suitability of any information provided.

Nothing on this website constitutes legal, financial, business, or professional advice.

You should obtain independent professional advice before relying on any information published by LiteHelpDesk.

 

Changes to Legal Documents

We may update our legal policies from time to time to reflect changes in legislation, business practices, technology, or our Services.

Updated versions will be published on our website together with their effective date.

Continued use of LiteHelpDesk after changes are published constitutes acceptance of the updated policies.

 

Contact Our Legal Team

For legal enquiries, copyright notices, compliance requests, or other formal communications, please contact us at

Email: legal@litehelpdesk.com

For privacy-related enquiries, please refer to our Privacy Policy or contact our Privacy Officer at privacy@litehelpdesk.com.

For security-related enquiries, vulnerability disclosures, or responsible security reporting, please contact support@litehelpdesk.com.