Terms of Service

Security at LiteHelpDesk

Welcome to LiteHelpDesk. These Terms of Service (“Terms”) govern your access to and use of the LiteHelpDesk platform, website, APIs, widgets, and related services (“Services”).

By creating an account, accessing, or using LiteHelpDesk, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.

 

1. About LiteHelpDesk

LiteHelpDesk is a hosted customer support platform that enables businesses to manage customer conversations through AI-powered chat, ticketing, knowledge bases, and related support tools.

LiteHelpDesk provides the platform only. We do not provide legal, financial, medical, or professional advice through our Services.

 

2. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials.

• All activity that occurs under your account.

• Ensuring your account information remains accurate and up to date.

• Promptly notifying us of any unauthorised access or security breach.

You must not share your account with unauthorised users.

 

3. Acceptable Use

You agree not to:

• Use LiteHelpDesk for any unlawful purpose.

• Upload malicious software or harmful code.

• Attempt to gain unauthorised access to our systems.

• Interfere with the operation of the platform.

• Reverse engineer, copy, or exploit the software.

• Use the Services to distribute spam, malware, or fraudulent content.

• Upload content that infringes the rights of others.

• Use the platform in a manner that may negatively affect other customers.

We reserve the right to suspend or terminate accounts that breach these Terms.

 

4. Customer Content

You retain ownership of all data, documents, knowledge base articles, AI prompts, uploaded files, and other content you submit to LiteHelpDesk.

You warrant that you have all necessary rights to upload and use that content.

You are solely responsible for ensuring that your content is lawful, accurate, and does not infringe the rights of any third party.

 

5. AI Services

LiteHelpDesk may integrate with third-party artificial intelligence providers including, but not limited to:

• OpenAI

• Anthropic

• Google Gemini

• Microsoft Azure OpenAI

• Other supported providers

AI-generated responses are generated automatically based on the information available to the selected AI provider.

LiteHelpDesk:

• Does not review AI responses before they are delivered.

• Does not guarantee the accuracy or completeness of AI-generated content.

• Does not warrant that AI responses are suitable for your business or customers.

You are responsible for reviewing AI behaviour, configuring your knowledge base, and determining whether AI responses are appropriate for your intended use.

AI-generated content should not be relied upon as legal, financial, medical, or other professional advice.

 

6. Third-Party Services

LiteHelpDesk may connect with third-party products and services.

We are not responsible for:

• Third-party outages.

• API failures.

• Pricing changes.

• Data handling practices.

• Security practices.

• Service interruptions caused by third-party providers.

Your use of those services is governed by their respective terms and privacy policies.

 

7. Availability

We aim to provide a reliable service; however, LiteHelpDesk does not guarantee uninterrupted or error-free operation.

Services may be unavailable due to:

• Scheduled maintenance

• Security updates

• Infrastructure failures

• Internet outages

• Third-party service disruptions

• Circumstances beyond our reasonable control

 

8. Intellectual Property

LiteHelpDesk, including its software, branding, source code, interface designs, documentation, logos, trademarks, and related materials, remains the exclusive property of LiteHelpDesk and its licensors.

These Terms do not grant you ownership of any intellectual property rights.

 

9. Fees and Billing

Subscription fees are payable in advance and are non-refundable except where required by applicable law.

Failure to pay applicable fees may result in suspension or termination of your account.

We reserve the right to modify pricing by providing reasonable notice.

 

10. Termination

We may suspend or terminate access to the Services at any time where:

• These Terms are breached.

• Your use poses a security risk.

• Your account remains unpaid.

• Continued access may expose LiteHelpDesk or other customers to legal or operational risk.

You may cancel your subscription at any time in accordance with your subscription terms.

 

11. Disclaimer of Warranties

LiteHelpDesk is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, LiteHelpDesk disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Accuracy

• Reliability

• Availability

• Performance

We make no guarantee that the Services will meet your requirements or operate without interruption.

 

12. Limitation of Liability

To the fullest extent permitted by law, LiteHelpDesk, its directors, employees, contractors, affiliates, licensors, and suppliers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

• Your use of the Services.

• AI-generated responses.

• Customer communications.

• Loss of revenue.

• Loss of profits.

• Loss of goodwill.

• Loss of business opportunities.

• Loss or corruption of data.

• Business interruption.

• Third-party service failures.

• Cybersecurity incidents.

• Errors or omissions in customer-provided content.

• Decisions made based on AI-generated information.

Where liability cannot legally be excluded, our total aggregate liability shall not exceed the total subscription fees paid by you to LiteHelpDesk during the twelve (12) months immediately preceding the event giving rise to the claim.

 

13. Indemnity

You agree to indemnify, defend, and hold harmless LiteHelpDesk, its officers, employees, contractors, affiliates, and licensors from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of the Services.

• Your content.

• Your breach of these Terms.

• Your violation of applicable laws.

• Claims made by your customers arising from your use of LiteHelpDesk.

 

14. Privacy

Your use of LiteHelpDesk is also governed by our Privacy Policy.

 

15. Changes to These Terms

LiteHelpDesk reserves the right to vary the terms of service in any way by giving at least one (1) month notice. The “date of effectivity” is the day on which the terms of service are taken to have come into effect. If you do not provide written dissent to the new terms of service before the “date of effectivity”, you are deemed to have agreed to the new terms of service. The terms of service modified in this way are binding, express and final until the next “date of effectivity” LiteHelpDesk chooses when exercising the right to vary terms.

 

16. Mediation

If you have a dispute in connection with these terms of service you may, with the agreement of LiteHelpDesk, refer it to mediation. If the issue is not resolved, you must resolve the dispute through arbitration. However, LiteHelpDesk reserves the right to seek legal remedies outside of arbitration, including but not limited to the courts.

 

17. No Ad Hoc Terms

To the maximum extent permitted by law, you and LiteHelpDesk waive the existence of any Ad Hoc or implied terms, except as permitted by term 19. Validity.

 

18. Conditional Terms

All terms are deemed conditional to both parties, unless a reasonable person would have no doubt to the contrary intention.

 

19. Validity

To the maximum extent permitted by law, the invalid operation of a term of these terms of service is only void to the minimum extent necessary to ensure the objective functionality of the terms of service. If any term, or any part of a term, is rendered void the remaining terms remain unaffected, and function to their fullest extent. No terms may be implied into the terms of service to remediate the business operation of a term rendered void unless they are objectively fair on both parties and are necessary to prevent remaining terms from being rendered void. Any terms implied into the contract this way are only implied on a case by case basis and do not affect the terms of service of any other user of LiteHelpDesks’ services.

 

20. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

 

21. Contact

If you have questions regarding these Terms of Service, please contact us at:

Email: legal@litehelpdesk.com